I generally ask the main questions: How many people, what flavour, what theme, what colour, etc.
If they do not have a picture as example, I look for one and they have to approve.
Most kids (and Adults) do not like fondant covered cakes, thus 99! of my cakes will be covered with buttercream icing.
I also make sure that the customer know what I quoted on, so when a customer get back to you and complain, it really leaves a bitter taste in the mouth.
I have recently encountered such a customer. I thought I did everything according to what we discussed, she picked the cake up but about an hour after that, she wanted to return it as it was not what she ordered/wanted.
This was a first for me, so I had no idea what to do! She wanted all her money back, because her customer? did not like the cake?
Sooooo, I asked her this question - What did I give you that you did not want or ordered? Still no reply to that, but still, I aim to please, so I only ask this....
What to do in this instance?
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